We work as hard as we can to get your lovely orders packed and posted as soon as we receive them, please allow 2 – 5 working days for dispatch. Thank you for your patience and for supporting this Small Business!
Ordering to the UK?
All of our parcels are sent with Royal Mail. For an additional cost, we can book a fully trackable courier service, please email [email protected] (prices will vary).On occasion we may use a courier to ship out larger items for which the contact details provided with your order may be used for contact purposes only.
Ordering to outside of the UK?
All of our parcels are sent with Royal Mail on an internationally tracked service. Please be aware that some couriers are still experiencing delays due to Brexit and the Covid-19 Pandemic.
Your parcel may be subject to import or custom fees when it reaches its destination country. Please remember that the RECIPIENT is responsible for any import / custom fees and taxes. These charges ARE NOT included in the shipping cost at checkout. Any fees will be charged to you directly before delivery. You may wish to confirm these fees with your local postal system prior to ordering. Emily Cole Illustrations can not be held liable for any fee incurred and it is the responsibility of the recipient to cover these.
LUCID ID: DE 5355780537061
Returns and Cancellations
In the event that there is a problem with your order please get in touch with [email protected] and we will be more than happy to help where possible. Problems with an order will be dealt with on a case by case basis and a replacement or refund will be arranged where appropriate.
Customers have 14 days after the date of purchase to cancel an order without reason and are entitled to a refund. If the order has arrived in that time they will have another 14 days upon giving notification to the seller to return their order. Refunds will be processed in 14 days of the returned items arriving back with the seller. Return postage is the responsibility of the customer unless there is a fault or problem with the product.
I’ve followed Emily’s work for a while now and this is my 2nd purchase. Without fail this calendar does not disappoint. She’s exceptionally talented and the quality of her work is outstanding. If you’ve not bought anything from Emily before I highly recommend her. I bought 2 – one for me, one as a gift.
The desk diary brings a little bit of happiness to my working day! Stunning and so well presented. I eagerly look to see each month’s picture – they never fail to bring a smile to my face 🥰
This is for a friend for Christmas, I know she will be thrilled!
I have been buying items from Emily for several years and am always happy with my purchases. This desk diary lives on my desk at work and never fails not to make me smile even on a less than great day .
My desk calendar is perfect. I love it. It even made my husband (who isn’t that fussed on the horses) smile 😁